Support Center

Click on your balance or the "+" button to open the deposit popup. Choose a Gold Coins package and complete payment through our secure checkout. Your coins will be credited instantly!

GoldPlay is a social casino platform offering casino-style games for entertainment purposes. We feature over 100 slot games, original games like Mines, Coin Flip, and Crazy Shoot, all playable with our dual-currency system of Gold Coins (GC) and Sweeps Credits (SC).

Gold Coins (GC) are our free-play virtual currency used for entertainment. You can play our original games with GC at no cost.

Sweeps Credits (SC) are our promotional currency that can be redeemed for real prizes. SC can be obtained through promotions, bonuses, and as free bonuses with GC purchases.

Simply create a free account and you'll receive 5,000 Gold Coins and 5 Sweeps Credits as a welcome bonus! No purchase is necessary to play. You can start enjoying our games immediately after signing up.

To redeem Sweeps Credits for prizes, you must:
- Be a verified account holder (email verification required)
- Have a minimum of 25 SC for crypto or 50 SC for bank transfer
- Meet the wagering requirements (1x playthrough)
- Have made at least one GC purchase in the past 7 days

Redemptions are processed via crypto (BTC, ETH, SOL), Cash App, or bank transfer.

Redemption processing times vary by method:
- Crypto (BTC/ETH/SOL): Usually within 1-24 hours
- Cash App: 1-3 business days
- Bank Transfer: 3-5 business days

Please note that first-time redemptions may require additional verification.

Redemptions may be rejected for several reasons:
- Account not verified (email verification required)
- Wagering requirements not met
- No qualifying GC purchase in the past 7 days
- Incorrect payment details provided
- Suspicious account activity detected

If you believe your redemption was rejected in error, please contact our support team.

GoldPlay operates as a social casino using a sweepstakes model, which is legal in most US states. However, residents of Washington, Idaho, and other restricted jurisdictions may not be eligible to participate in the sweepstakes promotion. Please check your local laws before playing.

Yes! All our slot games are provided by licensed game providers using certified Random Number Generators (RNG). Our original games also use provably fair algorithms.

You can reach our 24/7 support team through:
- Live Chat: Click the Start Chat button above to talk to our AI support assistant
- Email: support@goldplay.bet

We typically respond to emails within 24 hours and our AI assistant is available instantly.